E-Learning on Governance

OBJECTIVES • To introduce the framework for assessing challenges and identifying innovations in the field of social protection governance, with special focus on those relevant for the Eswatini context. • To utilize the provided framework for improved governance within national social security institutions in Eswatini. • To develop country-tailored innovations for Eswatini, drawing on experience from other countries. • To understand core approaches to promoting and supporting good governance practices based on international best practice. • To identify roles and responsibilities of social security professionals in ensuring good governance. CONTENT • Social Protection Principles • Principles of governance for the board and management: principles, frameworks, structures, challenges and response. • Strategic planning and operational risk management: definitions and understanding of risk management activities; monitoring of internal and external events affecting social security institutions. • Financial Governance and Actuarial Valuation: understanding actuarial measures and valuations; actuarial sustainability and investment benchmarks. • Extending Coverage: Innovative practices in the extension of social protection coverage. • Prevention and Control and Fraud in Contributions and Benefits: Review of the enforcement of control and detection of frauds. • Service standards for members and beneficiaries: why service standards are relevant; how to improve service quality and key parameters. • Investment in ICT infrastructure: evaluation of new investment proposals; ex-post evaluation and infrastructure maintenance • Human Resources Policies: Development, Retention and Succession: development, retention and succession; improving HR policies, defining a performance appraisal system; key components and limitations.