Tools for the prevention and management of labour disputes in the workplace

Providing a proper approach for addressing the new challenges in the world of work, including workplace disputes that affect diversity, inclusion, as well as, gender equality, are much needed nowadays.

The growing costs of conflicts and their impact on production processes and employee satisfaction has driven employers and unions to establish new strategies and tools for the prevention and management of labour disputes in the workplace. This includes, but is not limited to early resolution of conflict, recognition of the role of workers’ representatives, joint design of dispute resolution system, workplace cooperation committees and effective grievance handling mechanisms.

OBJECTIVES

This course aimed to:

• Develop further knowledge on effective approaches to conflict prevention and management.

• Explore tools and strategies for the prevention of labour disputes in the workplace.

• Develop acquaintance with successful experiences of prevention and management of labour disputes at the workplace.

• Increase the knowledge and practice on conflict management techniques that address the needs of the parties and focus on building stronger relations.

• Provide an introduction on workplace cooperation and how it can be used to prevent and manage labour conflicts.

• Introduce effective grievance handling mechanisms as a tool for labour conflict prevention and management.

• Promote the application of the ILO's key principles and values on this issue.

CONTENT

• Understanding labour disputes: impact of cognitive bias on dispute resolution

• The conflict path

• Integrated conflict management system

• The setting of grievance mechanisms at the workplace

• The setting of DR system: The example of QFC

• The role of workplace mediation

• Managing difficult conversations: a human centred approach

• Consensus building in the workplace

• Handling emotions at the workplace

RESULTS

• Increased understanding of labour disputes and their development

• Strengthened understanding and analysis of the ILO’s key principles and values on this issue

• Acquired key skills and techniques

NUMBER OF HOURS: 35