ADMINISTRATIVE SOLUTIONS FOR EXTENDING COVERAGE. ISSA GUIDELINES, KNOWLEDGE-SHARING AND INNOVATION

The course used the ISSA Guidelines on Administrative Solutions for Extending Coverage as a framework for assessing challenges and identifying innovations. The course emphasized on (1) creating an enabling environment: understanding the role of the authorities; (2) institutional readiness: formulating a social security extension plan and understanding the needs of difficult-to cover groups, (3) cost-effective registration systems to reach out to difficult-to-cover groups, (4) increasing awareness and reaching out: main components of a communication strategy; how to build trust with the target population, (5) contribution collection and compliance: establishing contribution rates and frequency; building a compliance strategy and (6) delivering services and benefits: formulating a citizen-centred service delivery plan; electronic payment and service delivery; coordination and portability. OBJECTIVES The objectives of the course were to: • Equip participants with a broad knowledge of the key issues relating to the social security extension work as detailed in the ISSA Guidelines on Administrative Solutions for Extending Coverage; • Develop a firm understanding of the main roles and responsibilities of social security professionals in the field of extending the coverage of social security; • Support participants’ reflection on the application of the ISSA Guidelines on Administrative Solutions for Extending Coverage in their own organizations; • Facilitate the formation of a network of practitioners with an understanding of the ISSA Guidelines on Administrative Solutions for Extending Coverage. CONTENT • Core Area 1: Strategic Coverage Plan and Enabling Environment • Core Area 2: Institutional readiness and establishing a communication strategy • Core Area 3: Developing an effective registration system • Core Area 4: Identifying proper solutions to collect contributions and improve compliance • Core Area 5: Simplifying Contribution and Collection for the ‘missing middle’ • Core Area 6: Delivering Services and Benefits in a timely, accurate and effective way ACHIEVEMENT The course consisted of a number of modules offered online through the eCampus and face-to-face at the ITCILO over a period of five weeks, assessed through the following activities: • Quizzes • Interactive activities • Individual presentation • Final assignment NUMBER OF HOURS: The Administrative Solutions for Extending Coverage. ISSA Guidelines, Knowledge-sharing and Innovation course consisted of 60 hours of learning.