Digitalizing Training Services

The digitalization of the world has a huge impact on almost all areas of our lives including the way we work and the way we learn. The COVID19 pandemic has greatly accelerated pre-existing trends. For enterprises, the capacity to transform work processes, gain efficiency and upskill their workforce via smart use of technologies are key competitive drivers. When they provide training services to their members, Employers and Business Member Organizations (EBMOs) need to consider the same paradigms. Embracing digitalization is a must for EBMOs that want to deliver relevant training solutions for their member enterprises, secure revenue streams and ensure their sustainability. To do so, EBMOs need to adapt their business models, update their training design and delivery practices, and upskill their staff on newest trends and tools for effective digital learning. OBJECTIVES • Sketch the EBMO baseline concerning design and delivery of training services • Identify gaps and mitigating measures for successful digitalization of training services • Design a plan to digitalize your next training activity • Transform conventional training modules into digital learning ones • Manage practical tools and methodologies for successful digital learning • Expand the professional network with EBMO colleagues and international experts CONTENT • In today’s competitive business environment, EBMOs’ capacity to provide high quality training services to their members is key to their relevance and sustainability. • The COVID-19 pandemic has accelerated digitalization of work and training. It is now time to take a step back from one’s own practices, benchmark digitalization efforts against international best practices and plan for future changes. • The ITCILO is a hub of expertise, experience and knowledge sharing on topics related to the world of work & learning. Since 15 years, its Programme for Employers Activities supports EBMOs worldwide in their efforts to be strong, representative organizations as well as efficient services providers for their company members. • This course was a four-week online facilitated course. The mix of learning methodology included self-paced activities, live webinars to allow expert inputs and exchanges of experiences as well as coaching sessions on transformation to digital learning.