Self-paced course on conciliation/mediation of labour disputes

Consensus-based conflict resolution methods provide effective and timely solutions to labor disputes. While adversarial, rights-based processes remain important, there is increasing recognition of the value of alternative dispute resolution methods such as conciliation/ mediation. These approaches offer several advantages. Firstly, they create opportunities for disputing parties to reach mutually beneficial agreements when direct negotiations have failed. In addition, the intervention of an independent conciliator/mediator helps parties narrow their differences, fostering a more cooperative relationship. Lastly, when parties voluntarily agree on a resolution, rather than having a decision imposed by a third party, they are more likely to comply with the outcome.

OBJECTIVES

This course aimed to equip participants with:

• A foundational understanding of the principles of conciliation and mediation.

• Insight into various approaches to conflict resolution.

• An understanding of the different negotiation strategies and approaches

• A comprehensive set of soft skills and techniques for successful conciliation/mediation.

• A clear understanding of the conciliation/mediation process.

• A defined perspective on the role and functions of a conciliator/mediator.

• Knowledge of key ILO principles and values related to this domain.

CONTENT

The training sessions covered the following key topics:

• Conciliation/mediation of labour disputes

• Approaches to conflict resolution

• Negotiation skills

• The process of conciliation/mediation

• Soft skills for effective conciliation/mediation

ACHIEVEMENT

Upon completing the course, participants were able to:

• Understand the key principles of conciliation/mediation of labour disputes

• Identify different approaches to conflict resolution

• Apply various negotiation techniques within the context of conciliation/mediation.

• Develop and apply essential soft skills for successful conciliation/mediation.

• Comprehend the full conciliation and mediation process.

• Analyze and strengthen their understanding of the role and functions of a conciliator/mediator.

• Implement key ILO principles and values in this area.

NUMBER OF HOURS: 10