Online Course on Conciliation/Mediation of Labour Disputes

This course aims to provide a solid theoretical and practical knowledge on: the conflict dynamic, effective approaches to conflict resolution, key principles for conciliation/mediation and how to enhance the role of the conciliator/mediator. OBJECTIVES • Introduce participants to the conflict dynamic. • Develop further knowledge on effective approaches to conflict resolution. • Provide sound theoretical and practical knowledge of the key principles of the conciliation/mediation processes; • Strengthen the understanding and analyze the role and functions of the conciliator/mediator; • Providetechniquesandguidanceonhowtoimprovetheroleofconciliators/mediators; • Fosterknowledgesharingandexchangeofbestpracticesrelatedtoconciliation/mediation; • Promote the application of key ILO principles and values on this matter. CONTENT • An introduction to conciliation/mediation; • The conflict dynamic; • Social dialogue, ILO Conventions and Recommendations; • Process management skills; • Problem management skills; • Effective people skills; • Effective qualities and skills of a conciliator/mediator; • The process of conciliation/mediation.