Developing A Prototype Case Management System For Dispute Prevention And Resolution Bodies

The ILO’s diagnostic tool for self-assessing the effectiveness of labour dispute resolution institutions has been used to assess non-judicial labour dispute resolution systems in Bangladesh, three states in India (Telangana, Karnataka, Kerala), Sri Lanka, Pakistan, Eswatini, Lesotho and Namibia.

With regard to the diagnostic assessments that have been conducted, a consistent area of weakness that has been identified is the complete lack of digital case management systems. The case management systems of each of the labour departments and institutions that were assessed are all paper-based, which aggravates the risk of documents being lost, inaccuracies of reports generated, and delays in resolving disputes. Effective access to justice was therefore compromised. In line with the first step of the initiative, a South-South and Triangular Cooperation Workshop for selected South Asian, South-East Asian and Southern African countries was conveyed.

OBJECTIVES

The South-South and Triangular Participation workshop aimed at developing a prototype case management system that could be adopted and customised, as needed, by countries in South Asia, South-East Asia and Southern Africa respectively.

The workshop sought to incorporate case management expertise from the Commission for Conciliation, Mediation and Arbitration (CCMA) in South Africa, Fair Work Commission (FWC) in Australia and the Advisory, Conciliation and Arbitration Service (ACAS) of the United Kingdom.

CONTENT

• Access to Labour Justice: where do our countries stand?

• Case management systems: Presentation of labour disputes prevention and resolution systems

• Defining the modalities of the prototype case management system: Workflow, hardware requirements

• Defining the modalities of the prototype case management system: Software requirements

• Defining the modalities of the prototype case management system: Human resource requirements, administration

• Defining the modalities of the prototype case management system: Maintenance

• Consolidating the structure and operations of a digital case management system

RESULTS

The South-South and Triangular Participation workshop, including selected South Asian, South-East Asian and Southern African countries, prioritized the development of digital case management systems, as a basis for more effectively logging, addressing, tracking and resolving and gathering data on labour disputes.

NUMBER OF HOURS: 18