PEOPLE MANAGEMENT AND COMMUNICATION SKILLS: A CASE STUDY AND PRACTICAL-ORIENTED WORKSHOP FOR OMED

This training course on people management and communication skills will covered the following topics: • Impact of cognitive bias on dispute resolution • Mitigating the impact of cognitive bias • Regulation of parties’ emotions • Dealing with aggressive or difficult people • Developing active listening, trust, and empathy skills. • Understanding and dealing with group dynamics OBJECTIVES By the end of this course, participants have gained • Increased understanding of cognitive bias and their impact on dispute resolution • Increased competencies and skills to regulate parties’ emotions • Increased competencies and skills to deal with aggressive and difficult people • Increased capacity to use active listening, trust and empathy skills • Better understanding of group dynamics CONTENT • Impact of cognitive bias on dispute resolution • Mitigating the impact of cognitive bias • Regulation of parties’ emotions • Dealing with aggressive or difficult people • Developing active listening, trust, and empathy skills • Understanding and dealing with group dynamics NUMBER OF HOURS: 24 hours