Tools for the prevention and management of labour disputes in the workplace

Providing a proper approach for addressing the new challenges in the world of work, including workplace disputes that affect diversity, inclusion, as well as, gender equality, are much needed nowadays. The growing costs of conflicts and their impact on production processes and employee satisfaction has driven employers and unions to establish new strategies and tools for the prevention and management of labour disputes in the workplace. This includes, but is not limited to early resolution of conflict, recognition of the role of workers’ representatives, joint design of dispute resolution system, workplace cooperation committees and effective grievance handling mechanisms. OBJECTIVES • This course aimed to: • Develop further knowledge on effective approaches to conflict prevention and management. • Explore tools and strategies for the prevention of labour disputes in the workplace. • Develop acquaintance with successful experiences of prevention and management of labour disputes at the workplace. • Increase the knowledge and practice on conflict management techniques that address the needs of the parties and focus on building stronger relations. • Provide an introduction on workplace cooperation and how it can be used to prevent and manage labour conflicts. • Introduce effective grievance handling mechanisms as a tool for labour conflict prevention and management. • Promote the application of the ILO's key principles and values on this issue. CONTENT • Social dialogue, ILO conventions and recommendations on conflict prevention and management; • Conflict dynamics in industrial relations; • Effective approaches to conflict managements. • A need based strategy for labour conflict prevention and resolution. Building stronger relations. • An introduction on workplace cooperation as a tool to prevent and manage labour conflicts • Using effective grievance handling to overcome conflicts and new challenges in the world of work. • The use of these tools to eliminate discrimination, violence and harassment in the workplace. NUMBER OF HOURS: 25