Online course on conciliation/mediation of labour disputes

Consensus-based conflict resolution methods can offer quick and effective solutions to labour disputes. The place of adversarial rights-based processes is not in question. However, there is growing recognition of the value of effective consensus-based dispute resolution methods, including conciliation/mediation. In fact, an agreement reached through conciliation/mediation usually benefits all parties involved.

Guided by the principles and values of the ILO, this course aimed to provide participants with a set of solid skills and thorough knowledge of conflict resolution, with a specific focus on conciliation/mediation. Participants explored the conflict dynamic. They learnt the different approaches to conflict resolution and the fundamental principles of conciliation/mediation. Furthermore, they familiarized themselves with the ITCILO four-step suggested conciliation/mediation process, and could develop, and refine their soft skills.

OBJECTIVES

• To provide a sound theoretical and practical knowledge of the key principles of the conciliation/mediation process;

• Strengthen understanding and analyse the role and functions of the conciliator / mediator.

• Provide techniques and advice on how to strengthen the role of conciliators / mediators;

• Promote knowledge sharing and the exchange of best practices in conciliation/mediation;

• Promote the application of the ILO's key principles and values in this area.

CONTENT

• Conflict dynamic and conflict management

• Principles of conciliation/mediation

• Soft skills for conciliation/mediation

• Process management skills

• Problem management skills

• People skills

RESULTS

• Increase your technical knowledge of the foundational principles of the process of conciliation/mediation.

• Strengthen your understanding and analysis of the role and functions of the conciliator/mediator guided by experienced tutors.

• Develop and apply key skills and techniques as conciliator/mediator thanks to the practical learning methodology.

• Share knowledge and experience with peers and colleagues with different professional background and coming from all over the world thanks to group exercises and interactive activities.

NUMBER OF HOURS: 35